Amarela Resort Corporation, located in Barangay Libaong, Panglao, Bohol, Philippines is not only dedicated to delivering exemplary service but also ensuring the privacy of our guests, clients and prospective customers.

To assure you of our commitment, we present this privacy policy outlining the manner in which we collect, use, maintain and disclose information collected from you (each, a “User”) as you browse, purchase and use our products and services on our website, www.amarelaresort.com (“Site”).

Personal Identification Information

We may collect personal identification information from you, the User, in a variety of ways, including but not limited to, when you visit our Site, make a reservation, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. For instance, to make a reservation, the User will be requested to provide information such as name, address, telephone number, e-mail address and credit card information (credit card number, type, code and expiry date). Your e-mail address will receive your booking confirmation and other pertinent information about Amarela.

When the User makes a room reservation, we may ask for additional information such as travel details (arrival and departure dates and time, flight or ferry number) and particular preferences (special requests such as an extra bed) in order for us to serve you better during your stay.

The credit card information provided by the User will be verified by a reputable third party payment gateway system to complete the reservation transaction. Credit card data are processed through a Secure Socket Layer (SSL) connection, an industry standard for encryption, ensuring confidentiality and protection during transmission over the Internet.

The User may visit and browse our Site anonymously. Personal identification information will only be collected if you voluntarily and knowingly submit such information to us. You may always refuse to supply personal identification information, except that it may prevent you from engaging in certain Site related activities.

Check-In and Stay at Amarela Resort

The personal identification information collected at the Site from the User will be made available to Amarela Resort to confirm and complete your room reservation. Additional data such as valid ID cards (such as driver’s licenses) or passport numbers may be requested to conform with local regulations. Upon arrival and check-in at the Resort, the information will be verified by our Front Office.

During your stay at Amarela, we will record and store your spending activity (such as room rate, F&B expenses) to create an itemized guest folio. This data is needed for our financial reporting, auditing and government requirements. Particulars such as your specific preferences and requests may also be stored in our property management system to facilitate quality and customized service for your potential visit in Amarela.

E-mail Fraud or Spam

Kindly be suspicious of any e-mail from Amarela Resort requesting sensitive information such as passwords, credit card numbers or identity card numbers. We recommend that you do not reply to the e-mail or click any of its internal links. Please contact us immediately for verification. If the e-mail is confirmed as fraudulent, we suggest you change your password and review your financial statements for any unauthorized charges. You may also alert your bank and local government online fraud agency.

Internal Control System

Our privacy policy is designed to comply with applicable laws and best practices. Amarela employees and staff are well aware of the significance of privacy and protection. Furthermore, a select and limited number of people within Amarela have access to your personal identification data to ensure your privacy and protection.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with the Site. Non-personal identification information may include the browser name, the type of computer and technical information about the means of connection to our Site, such as the IP address and other similar information.

Web Browser Cookies

Our Site may use “Cookies” to enhance the User experience and as a tracking tool. Cookies only identify your web browser as well as the number of page visits from the same computer or web browser. They do not retain your personal identification information.

You may choose to set your web browser to alert you when Cookies are being sent. You may also block Cookies, although doing so will limit your content access to some parts of the Site and inhibit the Site’s functionality.

Usage of Collected Information

Amarela Resort Corporation collects and uses User personal identification information for the following purposes:

To Personalize User Experience

We may use information in the aggregate to understand how Users, as a group, use the services and resources provided on our Site.

To Improve the Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To Enhance Customer Service

Your information helps us to more effectively respond to your customer service requests and support needs.

To Effectively Process Transactions

We may use the personal identification information you provide when making a reservation order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To Administer Content, Promotion, Survey or other Site Features

We may send you information you agree to receive about topics we think will be of interest to you.

- To Send Periodic E-mails

The e-mail address you provide for reservation confirmation will be used to send you information and updates pertaining to the reservation. It may also be used to respond to your inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, you will also receive emails that may include Amarela news, updates, promotions, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.

Protection of Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal identification information stored on our Site.

The site uses the industry standard SSL protocol for data protection. Sensitive and private data exchange between the Site and its Users (such as credit card details) happens over a SSL secured communication channel and is encrypted and protected. A security icon (such as a lock) will appear on your browser to indicate that you are in secure mode.

Sharing Personal Information

We do not sell, trade, or rent User personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party providers such as e-mail service agents to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited

purposes provided that you have given us your consent.

Privacy Policy Changes

Amarela Resort Corporation has the discretion to update this privacy policy at any time. Any changes will be included in a notification post on the main page of our Site. Users may also see this reflected in the updated date at the bottom of this statement. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Should some changes legally require your consent, we will request your

agreement. Otherwise, your continued use of the site following the posting of policy modifications will be deemed as your acceptance of the amendments. We recommend your periodic review of the privacy policy and awareness of changes as they arise.

Acceptance of Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about our Privacy Policy, Site practices, or your dealings with the Site, please contact us at:

Amarela Resort Corporation

  • www.amarelaresort.com
  • Barangay Libaong
  • Panglao Island, Bohol
  • Philippines 6340
  • +63 38 5029497 to 99 (phone) +63 906 5884145 (mobile) +63 38 5029499 (telefax)
  • reservations[@]amarelaresort.com

This document was last updated on 8 June 2012.